Refund Policy
Last updated: May 24, 2026
Article 1. Purpose and Scope
- 1.1This Refund Policy governs the circumstances under which a client ("Client") may request and receive a refund from Clyrix Digital ("Company").
- 1.2By purchasing any service, the Client acknowledges and agrees to the terms outlined herein.
Article 2. General Refund Eligibility
- 2.1The Company aims to ensure Client satisfaction with the initial service deliverables.
- 2.2If the Client is not satisfied with the initial concepts or initial delivery, the Client may request a refund of the initial payment, subject to the deductions described in Section 2.3.
- 2.3A service and processing fee of USD $50.00 shall be deducted from any eligible refund.
- 2.4Refund eligibility ends once any approval has been granted in writing by email or SMS.
- 2.5If payment was made by credit card, the refund shall be issued to the same credit card account.
- 2.6Refunds are typically processed within fourteen (14) to twenty-one (21) business days from approval of the refund request.
Article 3. Conditions Resulting in Refund Ineligibility
Refunds shall not be issued under any circumstances set forth in Sections 3.1 through 3.6.
Section 3.1. Approval of Work
A refund shall not apply if written approval (via email or SMS) has been issued for any of the following:
- 3.1.1The primary design concept.
- 3.1.2Any project phase, including but not limited to strategy, design, development, or deployment.
- 3.1.3Website or mobile application designs.
- 3.1.4The developed product being delivered, deployed, or released live.
- 3.1.5Once source files for a mobile application have been handed over and received by the Client in writing by email or SMS, no refund shall apply.
- 3.1.6For website projects, no refund shall apply once the Client has approved the design in writing by email or SMS and the project has proceeded to development.
Section 3.2. Client-Side Delay, Abandonment, or Non-Cooperation
A refund shall not apply if:
- 3.2.1The Client has not communicated with the Company for fourteen (14) or more consecutive days.
- 3.2.2The project has been placed on hold at the Client's request in writing by email or SMS.
- 3.2.3The Client fails to supply required project information, materials, or a complete creative brief.
- 3.2.4The Client requests a complete design change after written approval is already given by email or SMS.
Section 3.3. Third-Party Interference
A refund shall not apply if:
- 3.3.1The Client has engaged another agency, contractor, or designer for the same project after approving work in writing by email or SMS.
Section 3.4. Business, Operational, or Internal Client Reasons
A refund will not apply due to reasons unrelated to services rendered, including but not limited to:
- 3.4.1Change of business direction or strategy.
- 3.4.2Business dissolution or name change.
- 3.4.3Change of mind.
- 3.4.4Partner disagreement.
- 3.4.5Any reason not related to the service performance.
Written approval remains binding where previously given via email or SMS.
Section 3.5. Revisions and Service Packages
A refund shall not apply if:
- 3.5.1Multiple rounds of revisions have been accepted in writing via email or SMS.
- 3.5.2The Client has requested revisions.
- 3.5.3The Client has purchased a discounted or special package.
- 3.5.4For bundled service packages, a refund only applies to the specific disputed service — not the entire bundle.
Section 3.6. Time Limit and Service Categories
A refund shall not apply:
- 3.6.1After fifteen (15) days from the date of purchase.
- 3.6.2For services including, but not limited to: Social Media Marketing/Management, SEO, Domain Registration, Web Hosting Services, Paid Plugins (SSL/DDoS), or other subscription-based/third-party licensed services.
Article 4. Company Rights
- 4.1The Company reserves the right to decline, suspend, or cancel any project or engagement at its sole discretion.
- 4.2Upon cancellation and issuance of any applicable refund, the Client shall relinquish all rights to use any materials or concepts previously provided.
- 4.3All materials remain exclusive property of the Company.
- 4.4Written approvals via email or SMS are legally binding and enforceable.
Article 5. Intellectual Property Upon Refund
- 5.1Upon refund issuance, the Client shall hold no rights, ownership, license, or permission to use any material previously submitted.
- 5.2Any attempted use of said materials will constitute infringement.
Article 6. Acceptance of Written Approvals
- 6.1The Client acknowledges that only written approval via email or SMS shall be accepted as valid authorization for any stage of service progression.
- 6.2Oral approval, verbal confirmations, messaging through unverified platforms (e.g., WhatsApp, Telegram, social media) shall not constitute valid approval unless explicitly documented and confirmed via email or SMS.
Article 7. Acceptance of Policy
- 7.1Payment for services constitutes acceptance of this policy.
- 7.2The Client confirms they have reviewed these terms and agree to comply.
Article 8. Amendments
- 8.1The Company reserves the right to modify this policy without notice.
- 8.2The version in effect at the time of purchase shall govern.
Questions?
To initiate a refund or raise a concern regarding this policy, please contact our team through the official channels below.
