Terms & Conditions

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Clyrix Digital ("we," "us" or "our"), concerning your access to and use of the clyrixdigital.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old.

Revision Policy

Clients are entitled to a predetermined number of revisions without additional charges, as specified in their selected service package. This entitlement is hereinafter referred to as the "Revision Entitlement."

After utilizing the Revision Entitlement, clients will be charged for additional revisions based on their complexity according to our standard rates.

The "Unlimited Revisions" offer allows for up to ten (10) revision rounds, with a "round" defined as a client's request for revisions followed by the company's subsequent delivery of revised designs.

Definition of Terms: A "revision" refers to minor changes or tweaks to existing elements of a project. A "re-do" involves a new requirement, significant overhaul, or starting from scratch, which is outside the scope of standard revisions and will be subject to additional charges.

Project Initiation and Requirements

All project requirements, documents, and additional details must be submitted at the start of the project. Any requirements identified after project initiation will be considered new and will be charged accordingly.

Optional features, on-demand features, 3rd party API integrations, and plugin integrations (free/premium) are not included in discounted/promotional deals unless explicitly agreed upon by both client and agency prior to project commencement.

Turnaround Time

The "Turnaround Time" represents the period required to deliver the initial design concepts to the client, starting from the confirmation of order details and receipt of all necessary client information.

Logo design orders will have a Turnaround Time of 24 to 48 hours. For packages including four or more logo concepts, the minimum Turnaround Time is 48 hours.

New website design projects will be delivered within 48 to 72 hours after order confirmation, signed contract, web brief, and additional details submission. Website development projects will have a Turnaround Time of three to five weeks, depending on the promptness of client feedback. For complex projects, the timeline will be broken down into milestones communicated to the client through official channels such as company email and text.

For orders placed on Fridays or Saturdays, the Turnaround Time commences the following Monday, excluding public holidays.

Refund Policy

Clyrix Digital's refund policy will be nil if:

• You have chosen a special package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of the project.
• Company's policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given 'request for refund' time span.
• The business is closing or changing name or business.
• If a client signed up for a trademark service, the procedure takes around 10–12 months once started — it carries a non-refundable fee.
• Reasons such as 'change of mind', 'disagreement with partner', or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and is dissatisfied with a particular service, a refund will only be applicable on that particular service and not the entire bundle.
• The client will not be entitled to any refunds after 15 days from the date of purchase.
• Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Claiming Refunds

To initiate a refund, clients may contact us via official phone number, online chat, or email at the company's official email address. The company will review the request and, if deemed appropriate, will process the refund accordingly.

Quality Assurance and Satisfaction Guarantee

The company is committed to delivering high-quality designs and offers a satisfaction guarantee, ensuring revisions within the client's package scope until satisfaction is achieved.

Delivery Policy

If the Client does not respond within 5 working days despite multiple documented contact attempts by the Agency, a 25% reinitiating fee may be charged. However, if the Client communicates a need for more time beforehand, we will adjust the deadlines and fees accordingly.

Payment Terms, Late Payment Surcharge & Service Suspension

Clients opting for payment installment plans must adhere to the agreed payment deadlines. Failure to clear dues within the specified deadline will result in a 20% surcharge of the original order value.

Clients have a three-day grace period to settle overdue payments with the surcharge. Failure to pay within this period will lead to a suspension of services until the dues are cleared.

Maintenance and Customer Support

Maintenance services, including regular plugin and WordPress updates, are provided to ensure optimal website performance. Our customer support team is available 11:00 am to 8:00 pm EST Monday to Friday to address any concerns or queries.

Service Level Agreement (SLA) for Response Times

The company commits to a Service Level Agreement (SLA) for response times of 24 to 72 working hours. This SLA applies to all client inquiries, support requests, and communication with the company, ensuring timely and efficient resolution of client needs.

Communication Policy

The company is not responsible for communications conducted outside of official channels. Only information provided through official domains or verified contact methods is considered valid.

Policy Amendments

The agency reserves the right to amend, alter, or change these policies at any time without prior notice to ensure that our services remain responsive to legal, technological, or business developments. Clients are encouraged to review the policy periodically for any updates or changes.